Namahn is a user-centered design consultancy based in Brussels, Belgium. We help clients design digital products in a user-centered way (as opposed to a technology-centered way). Our clients' aim is to deploy a product that is a pleasure to use, appropriate to the context of use, and leads to error-free operation.
Interviews
At a 1983 NATO conference, Professor Dr. Erik Hollnagel stated that the theory of human error was not a useful one. In this fascinating interview, he explains why he still considers this theory to be flawed for the simple reason that human error is unintentional, otherwise errors would be something people wanted and planned to do -- and would therefore be preventable.
Lectures
Birds do it: The ETTO Principle
Erik Hollnagel, 17 December 2008.
