Expert review
Assess a product without involving users
In an expert review, a few carefully selected experts develop a common understanding of the qualities of a product or a service. A report with actionable recommendations is produced.
An expert review typically proceeds as follows:
- The client briefs Namahn about the big picture, scope of the review and its focal points.
- A number of experts are selected and invited.
- A briefing pack is put together for the experts to study before the review. Access to the product in some form or another is required.
- The actual expert review takes place and lasts one half to a full day. Clients are not present in order not to negatively influence the flow of ideas. Moderator and secretary roles are filled.
- A report is written and presented to the client. The report typically includes both (1) a critique of the current state and (2) recommendations for improvement. The clients decides whether critique or recommendation gets the most attention.
Risks:
An expert review reveals less than an in situ, in use assessment would do.
Effort:
The effort for setting up an expert review is mostly dependent upon:
- the complexity of the domain and the functional scope of the product
- the number of experts involved
- the required formality of the report
Related
- similar to usability test