Namahn supplies documentation for a new money transfer service.

A major credit-card company has just launched a new low-cost, cross-border money-transfer service. Two Belgian companies that were involved in this used Namahn for their documentation needs.

The Brussels-based financial software vendor Clear2Pay were instrumental in the development of the service and asked Namahn to assist with the documentation. Besides doing the initial design of the online help Namahn was successful in delivering a single source of the complete online help in Word. This presented some novel and interesting challenges; both to compile all the help pages into a single document and to convert all the hyperlinks so that they functioned properly within it.

The Leuven-based Norkom Technologies provided a back-office fraud-detection system, for which Namahn wrote the user documentation which included general concepts on fraud and risk analysis. Namahn also carried out an expert review of the system, following which, recommendations in terminology, navigation and the use of colour were implemented.

It goes without saying that Namahn employees are experts on usability not fraud!