We are looking for a level-headed senior service designer that can run service and strategic design projects. You translate complex client challenges into a clear briefing. You apply a human-centred and co-creative design approach, you prefer doing over thinking. You ensure your team members reach their full potential so they can deliver a quality solution to the problem.  

As a Namahn senior service designer you will: 

  • Work on multiple projects at the same time, in close collaboration with both clients and colleagues 
  • Work for a variety of clients and sectors (from non-profit to public and private clients) 
  • Be the lead designer in service and strategic design projects, while leaving room for colleagues 
  • Mentor and coach less experienced designers 
  • Lead user-research and cocreation activities 
  • Continuously improve our design approach and deepen our service design methodology and capabilities 
  • Be the main person of contact for clients 
  • Take responsibility for activity and resource planning within design projects 
  • Lead sales efforts: define the approach and budget based on the client’s needs 

Mindsets and competencies we are looking for: 

  • You are able to lead human-centered projects involving a variety of stakeholders, even for complex projects (fuzzy project definition and uncertain client team) 
  • You are able to overlook the overall approach and coordinate the different design activities 
  • You know how to manage a team; you value individual perspectives and are able to create a safe environment for learning 
  • You are able to prepare, facilitate and synthesize cocreation sessions, client meetings and internal working sessions under pressure (little time, challenging dynamics and very specific questions) 
  • You are able to design, lead and synthesize brainstorms and internal working sessions to find creative solutions for complex challenges 
  • You have the ability to communicate ideas and concepts clearly even for complex services, in varying levels of detail, according to the challenge at hand 
  • You are able to effectively communicate the process, approach and result of your work in verbal and visual presentations internally and to clients with little to no preparation 
  • You can lead sense-making activities of complex information, business processes, user flows and product-service ecosystems together with other team members and clients  
  • You are able to produce state of the art design deliverables, such as user journeys, service blueprints and service prototypes  
  • You possess good knowledge of the latest societal, technological, and economic trends and how they might impact services 
  • You possess good knowledge of the implementation of services and/or the organization of service pilots 
  • You master design applications (e.g., Adobe Suite, Figma, Axure) and Microsoft 365 with high dexterity
  • You have full professional proficiency in English and speak either Dutch or French

This is a full-time position. At the moment we are working in a hybrid workplace (partly remote, partly in our Brussels office). 

What we offer you 

  • The basics – Fair compensation, complemented with meal vouchers 
  • Time-off –  You get 20 paid holidays, compensation for overtime and the possibility to take unpaid leave when needed 
  • Transport –  Public transport subscription for all work-home transport and a bike allowance when you travel to Namahn by bike 
  • Connectivity – A mobile subscription is provided 
  • Health benefits – Hospital insurance DKV Pro Premium Corporate and DKV AZ Plan, with orthopaedic, chiropractic, osteopathic, dental and vision care. 
  • Future proofing – Group insurance at 5% of your gross salary 
  • Training and growth – All employees get a yearly training budget to grow and learn. 
  • Relocation – Any additional costs related to your relocation to Belgium will be covered 

What you’ll love about working at Namahn:

  • We are a small, international team with both multidisciplinary & specialised designers, committed to creating a diverse environment 
  • A pleasant and stimulating workplace with a good work-life balance, where you have the option to work from home (even post-COVID) 
  • A workplace that encourages reflection, experimentation and knowledge sharing 

Equal opportunities and non-discrimination 

At Namahn we are committed to creating a diverse environment. All suitably qualified applicants are encouraged to apply, regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. 

You can apply through LinkedIn or by sending your cv and portfolio to jobs@namahn.com. Applications must be submitted before 6 December 2021.