Digital products Designing digital products that enhance user satisfaction. Desktop & mobile applications Information-rich sites & intranets Scheduling, planning & configuration tools Safety-critical applications Self-service tools
Strategy Designing systemic change and management strategies. Digital transformation Social innovation Innovation & change management Stakeholder management
Insights Deploying research methods and testing to understand user needs. Benchmark Interviews & focus groups User observations & shadowing Evaluating services with users Top task survey Analytics
Spaces Optimising workspaces to improve the human experience. Customer-service delivery spaces Reception & welcoming spaces Control & crisis rooms Dispatching centres Call centres
Services Creating successful service experiences. User research Customer journey Ideation Service blueprint & roadmap Business analysis & modeling Service prototyping Pilot testing
Knowledge Accelerating the growth of knowledge through tailored training, workshops, coaching and toolkits. Coaching Custom training sessions Custom tools & toolkits Lectures Joint projects
