We can help you with
Designing digital products that enhance user satisfaction.
- Desktop & mobile applications
- Information-rich sites & intranets
- Scheduling, planning & configuration tools
- Safety-critical applications
- Self-service tools
Designing systemic change and management strategies.
- Digital transformation
- Social innovation
- Innovation & change management
- Stakeholder management
Deploying research methods and testing to understand user needs.
- Interviews & focus groups
- User observations & shadowing
- Evaluating services with users
- Top task survey
Optimising workspaces to improve the human experience.
- Customer-service delivery spaces
- Reception & welcoming spaces
- Control & crisis rooms
- Dispatching centres
- Call centres
Creating successful service experiences.
- User research
- Customer journey
- Service blueprint & roadmap
- Business analysis & modeling
- Service prototyping
- Pilot testing